Reference

Legal terms for your des99 account

des99 sets out the Legal terms behind account access, wallet records and requests about your personal data, so you can decide how to use the service before opening…

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des99 Legal terms for your des99 account
CONTACT ROUTES

Get help with Legal questions

A clear contact route matters when a policy question affects your account or wallet record.

Account support Use the support area after login for questions about Legal terms, phone verification, account access or a request to correct account details. We can review the account step involved without asking you to post a password or wallet PIN.
Wallet status For a payment record that does not match your account, share the transaction reference and rail name, such as DANA, OVO, GoPay or QRIS. For bank transfer or virtual account matters, include the date and amount shown on your receipt.
Policy request Ask for clarification, a data copy or a correction through the same account support path. Tell us which Legal clause or record you mean, and we will route the request to the team handling account and privacy matters.
DATA PRACTICE

How we handle account policy

We keep our Legal process tied to practical account events rather than vague statements. That includes phone verification before access, payment reconciliation, device sessions and requests made through support.

Data handling

We use account details to provide access, connect support requests to the right account and check payment records. A request about your data should identify the account email or phone detail used during registration, without including your password.

Cookies and sessions

Cookies can keep a signed-in session active and preserve basic page settings on your device. If you clear them, you may need to complete the account login and phone verification steps again before reaching the lobby.

Account security

Phone verification is part of the access process, and we may compare account details with a payment reference when a wallet record or withdrawal instruction needs checking. Never send a password, PIN or one-time code through support.

Record retention

We retain account and transaction records for the period needed to operate the service, resolve disputes and meet applicable legal duties. This can include DANA, QRIS, OVO, GoPay, bank transfer or virtual account references.

Who handles requests

The account support team receives questions about Legal terms, access, privacy and payment records. If a request needs another internal check, we pass the details to the team responsible for account or data handling.

Requesting changes

To correct an account detail or ask about stored data, use the support route after login and describe the change clearly. We may ask for an account detail or phone verification step to confirm that the request is yours.

Answers before opening your account

These Legal answers focus on the questions that affect account access, privacy and payment records in Indonesia. We keep the wording practical so you know what to prepare before phone verification and where to send a request if your account details, device session or wallet reference needs attention. Access remains subject to local law and the terms shown for your account.

The des99 Legal page covers account conditions, phone verification, privacy requests, cookies, security checks, record retention and payment references. It also explains how to ask for clarification or a correction through account support when a clause or account record is unclear.

Yes. Account and service access depends on local law. Where local law permits, you can proceed through the stated account path after providing accurate details and completing phone verification. If access is restricted, support can explain the available policy route.

We may keep account details, phone verification results, device session records and payment references needed to operate the account or resolve a query. Those references can relate to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

Use the account support path and state whether you want a data copy or a correction. Include the account phone or email detail used during registration, identify the record involved and avoid sending your password, wallet PIN or one-time code.

We may request verification when account details, payment ownership or withdrawal instructions do not match. Phone verification and a transaction reference help us connect the request to the correct account and reduce the risk of changing records for the wrong person.

Yes. Send the payment rail, transaction reference, date and amount through account support. For DANA or QRIS, those details help us locate the wallet entry; for bank transfer or virtual account records, use the receipt reference shown by your bank.

Start with the account support route and describe the device, login step and message shown. Do not share your password or one-time code. If the issue involves phone verification or local eligibility, we will explain the relevant Legal path where local law permits.

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